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Quality Management
Quality implies a certain level of success in meeting the requirements of the customer and creating products that fulfil a certain standard. Excellence, on the other hand, implies an internal drive to be the best. To offer the best services or experiences to your customers and to come out on top.
(medium.com/the-seek-blog/5-steps-to-achieving-quality-excellence-bccbd5a880df /09.03.2020).
Quality management is about making organizations perform for their
stakeholders – from improving products, services, systems and processes,
to making sure that the whole organization is fit and effective.
Managing quality means constantly pursuing excellence: making sure that
what your organization does is fit for purpose, and not only stays that
way, but keeps improving.
There's a lot more to managing quality than just manufacturing widgets
without any defects or getting trains to run on time – although those
things are certainly part of the picture.
What qualifies as an acceptable level of quality for your organization is
ultimately a question for your stakeholders. And by stakeholders, we mean
anyone who has an interest in the success of what your organization does.
Customers will be the most important group of stakeholders for the
majority of businesses, but investors, employees, suppliers and members of
our wider society are stakeholders too. Delivering an acceptable level of
quality in your organization means knowing who your stakeholders are,
understanding what their needs are and meeting those needs (or even
better, exceeding expectations), both now and in the future.
Why should organizations care about quality?
To survive and thrive. Managing quality effectively can enhance your
organization's brand and reputation, protect it against risks, increase
its efficiency, boost its profits and position it to keep on growing. All
while making staff and customers happier.
Quality is not just a box to be ticked or something you pay
lip service to. Failures resulting from poor governance, ineffective
assurance and resistance to change can, and do, have dire consequences for
businesses, individuals and society as a whole.
None of these things need have happened if the organization had been
managing the quality of its outputs more effectively. But quality isn't
just about disaster prevention – it's about achieving great results, and
seizing opportunities to get better and better.
Quality isn’t just an issue for commercial enterprises. Every
organisation has stakeholders of one kind or another whose needs they must
strive to meet, which is what effective quality management is ultimately
about.
What does quality apply to?
Everything. Every product, service, process, task, action or decision in
an organization can be judged in terms of its quality – how good is it, is
it good enough, how can we make it better?
Who is responsible for quality?
Everyone from the CEO to the intern is responsible for the quality of what
they do. Different people will have responsibility or influence over
different things that affect the quality of an organization's outputs,
such as specifying requirements, meeting those requirements or determining
the quality of something.
Having said that, it’s important to have people who can provide the
knowledge, tools and guidance to help everyone else play their part in
determining and achieving the required level of quality. These people are
quality professionals (find out more about them here) and their job is to
make organizations better at producing outputs that satisfy the needs and
expectations of their stakeholders.
They come in many guises: some are generalists, some are specialists. Many
will have titles such as quality manager, quality engineer, quality
director or assurance manager, while others deal with aspects of quality
as part of a broader remit. Some are concerned with the delivery of
products and services, while some are part of the leadership of their
organizations. Some are employed in-house, while others work outside the
organizations they deal with.
What unites quality professionals is their dedication to protecting and
strengthening their organizations by making sure stakeholders’ needs are
met – and ideally, that their expectations are exceeded. (http://www.quality.org/article/what-quality
/ 09.03.2020).
WHAT IS A MANAGEMENT SYSTEM?
A management system is the way in which an organization manages the
interrelated parts of its business in order to achieve its objectives.
These objectives can relate to a number of different topics, including
product or service quality, operational efficiency, environmental
performance, health and safety in the workplace and many more.
The level of complexity of the system will depend on each organization’s
specific context. For some organizations, especially smaller ones, it may
simply mean having strong leadership from the business owner, providing a
clear definition of what is expected from each individual employee and how
they contribute to the organization’s overall objectives, without the need
for extensive documentation. More complex businesses operating, for
example, in highly regulated sectors, may need extensive documentation and
controls in order to fulfil their legal obligations and meet their
organizational objectives.(iso.org/management-system-standards.html /
09.03.2020)
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ISO STANDARDS
ISO creates documents that provide requirements, specifications,
guidelines or characteristics that can be used consistently to ensure that
materials, products, processes and services are fit for their purpose. (iso.org/standards.html/09.03.2020).
It started with the obvious things like weights and measures, and over the
last 50 years has developed into a family of standards that cover
everything from the shoes we stand in, to the Wi-Fi networks that connect
us invisibly to each other.
Addressing all these and more, International Standards mean that consumers
can have confidence that their products are safe, reliable and of good
quality. ISO's standards on road safety, toy safety and secure medical
packaging are just a few of those that help make the world a safer place.
Regulators and governments count on ISO standards to help develop better
regulation, knowing they have a sound basis thanks to the involvement of
globally-established experts.
To find out more about how ISO's 23075 standards touch almost all aspects
of daily life, and work for businesses large and small, you can see
standards in action. With International Standards on air, water and soil
quality, on emissions of gases and radiation, and environmental aspects of
products, they protect the health of the planet and people, beyond
bringing economic benefits.(iso.org/benefits-of-standards.html/09.03.2020).
ISO International Standards help businesses of any size and sector
reduce costs, increase productivity and access new markets.
For small to medium sized enterprises (SMEs), standards can help to:
Build customer confidence that your products are safe and reliable
Meet regulation requirements, at a lower cost
Reduce costs across all aspects of your business
Gain market access across the world
Standards make market access easier, in particular for SMEs. They can enhance brand recognition and give customers the guarantee that the technology is tested and reliable. iso.org/iso-and-smes.html)
There is no global agreement on the definition of SMEs, but one thing
virtually every country does agree on is that they are essential for
economic prosperity. Small companies make up
the vast majority of businesses in most countries and employ a significant
percentage of the global workforce. Although precise data is unavailable,
World Bank research across the world’s economies has estimated that SMEs
consistently form around 95% of existing businesses and employ
approximately 60% of private-sector workers. They are also believed to
contribute about 50% to world gross value add (GVA). In the USA, for
example, the Small Business Administration identified more than 28.2
million businesses operating in the country as of March 2014, with about
63% of new jobs being created from small business between 1993 and
mid-2013. Of these 28.2 million enterprises, most have “self-employed”
status, making up roughly three-quarters of the US’s total business
pool.(isofocus_109.pdf/09.03.2020).
-the most popular ISO Standards, including our management system
standards.
Here you can discover some of the best-known and most widely-used
standards, as well as those that address recently emerged challenges
affecting us all.
ISO 9000 FAMILY – QUALITY MANAGEMENT
The ISO 9000 family is the world’s best-known quality management standard
for companies and organizations of any size.
french man smelling on tomatoe at food stall in Paris street
ISO 9001:2015 QUALITY MANAGEMENT
ISO 22000 FOOD SAFETY MANAGEMENT
ISO 14000 FAMILY – ENVIRONMENTAL MANAGEMENT
ISO/IEC 17025 TESTING AND CALIBRATION LABORATORIES
ISO 13485 MEDICAL DEVICES
ISO 639 LANGUAGE CODES
ISO 4217 CURRENCY CODES
ISO 26000 SOCIAL RESPONSIBILITY
ISO 31000 RISK MANAGEMENT
ISO 50001 ENERGY MANAGEMENT
ISO/IEC 27001 INFORMATION SECURITY MANAGEMENT
ISO 20121 SUSTAINABLE EVENTS
ISO 45001 OCCUPATIONAL HEALTH AND SAFETY
ISO 37001 ANTI-BRIBERY MANAGEMENT SYSTEMS
ISO 8601 DATE AND TIME FORMAT
ISO 3166 COUNTRY CODES
ISO 13216 ISOFIX CHILD SEATS FOR CARS
(iso.org/popular-standards.html /09.03.2020)
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BUSINESS PLAN
A business plan, as defined by Entrepreneur, is a "written document describing the nature of the business, the sales and marketing strategy, and the financial background, including a projected profit and loss statement." However, your business plan can serve several different purposes. (entrepreneur.com/09.03.2020)
Write your business plan
Your business plan is the foundation of your business.
Business plans help you run your business
A good business plan guides you through each stage of starting and
managing your business. You’ll use your business plan as a roadmap for how
to structure, run, and grow your new business. It’s a way to think through
the key elements of your business.
Business plans can help you get funding or bring on new business partners.
Investors want to feel confident they’ll see a return on their investment.
Your business plan is the tool you’ll use to convince people that working
with you — or investing in your company — is a smart choice.
There’s no right or wrong way to write a business plan. What’s important
is that your plan meets your needs.(sba.gov/business-guide/plan-your-business/write-your-business-plan/09.03.2020).
OUR SUGGESTION
1# Company description
Create a company profile.
Mission and vision of your business
2#Description of the service or product
3# Description of process the service or product
4# Marketing
Marketing search
Marketing analyzes and SWOT
Distribution
Prices
5# Management
Company structure
Competence
Responsibility
Job Description
6# Finance
7# Reference
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