Quality implies a certain level of success in meeting the requirements of the customer and creating products that fulfil a certain standard. Excellence, on the other hand, implies an internal drive to be the best. To offer the best services or experiences to your customers and to come out on top.
Quality management is about making organizations perform for their stakeholders – from improving products, services, systems and processes, to making sure that the whole organization is fit and effective.
Managing quality means constantly pursuing excellence: making sure that what your organization does is fit for purpose, and not only stays that way, but keeps improving.
There's a lot more to managing quality than just manufacturing widgets without any defects or getting trains to run on time – although those things are certainly part of the picture.
What qualifies as an acceptable level of quality for your organization is ultimately a question for your stakeholders. And by stakeholders, we mean anyone who has an interest in the success of what your organization does.
Customers will be the most important group of stakeholders for the majority of businesses, but investors, employees, suppliers and members of our wider society are stakeholders too. Delivering an acceptable level of quality in your organization means knowing who your stakeholders are, understanding what their needs are and meeting those needs (or even better, exceeding expectations), both now and in the future.
Why should organizations care about quality?
To survive and thrive. Managing quality effectively can enhance your organization's brand and reputation, protect it against risks, increase its efficiency, boost its profits and position it to keep on growing. All while making staff and customers happier.
Quality is not just a box to be ticked or something you pay lip service to. Failures resulting from poor governance, ineffective assurance and resistance to change can, and do, have dire consequences for businesses, individuals and society as a whole.
None of these things need have happened if the organization had been managing the quality of its outputs more effectively. But quality isn't just about disaster prevention – it's about achieving great results, and seizing opportunities to get better and better.
Quality isn’t just an issue for commercial enterprises. Every organisation has stakeholders of one kind or another whose needs they must strive to meet, which is what effective quality management is ultimately about.
What does quality apply to?
Everything. Every product, service, process, task, action or decision in an organization can be judged in terms of its quality – how good is it, is it good enough, how can we make it better?
Who is responsible for quality?
Everyone from the CEO to the intern is responsible for the quality of what they do. Different people will have responsibility or influence over different things that affect the quality of an organization's outputs, such as specifying requirements, meeting those requirements or determining the quality of something.
Having said that, it’s important to have people who can provide the knowledge, tools and guidance to help everyone else play their part in determining and achieving the required level of quality. These people are quality professionals (find out more about them here) and their job is to make organizations better at producing outputs that satisfy the needs and expectations of their stakeholders.
They come in many guises: some are generalists, some are specialists. Many will have titles such as quality manager, quality engineer, quality director or assurance manager, while others deal with aspects of quality as part of a broader remit. Some are concerned with the delivery of products and services, while some are part of the leadership of their organizations. Some are employed in-house, while others work outside the organizations they deal with.
What unites quality professionals is their dedication to protecting and strengthening their organizations by making sure stakeholders’ needs are met – and ideally, that their expectations are exceeded. (http://www.quality.org/article/what-quality / 09.03.2020).
WHAT IS A MANAGEMENT SYSTEM?
A management system is the way in which an organization manages the interrelated parts of its business in order to achieve its objectives. These objectives can relate to a number of different topics, including product or service quality, operational efficiency, environmental performance, health and safety in the workplace and many more.
The level of complexity of the system will depend on each organization’s specific context. For some organizations, especially smaller ones, it may simply mean having strong leadership from the business owner, providing a clear definition of what is expected from each individual employee and how they contribute to the organization’s overall objectives, without the need for extensive documentation. More complex businesses operating, for example, in highly regulated sectors, may need extensive documentation and controls in order to fulfil their legal obligations and meet their organizational objectives.(iso.org/management-system-standards.html / 09.03.2020)
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ISO creates documents that provide requirements, specifications,
guidelines or characteristics that can be used consistently to ensure that
materials, products, processes and services are fit for their purpose. (iso.org/standards.html/09.03.2020).
It started with the obvious things like weights and measures, and over the last 50 years has developed into a family of standards that cover everything from the shoes we stand in, to the Wi-Fi networks that connect us invisibly to each other.
Addressing all these and more, International Standards mean that consumers can have confidence that their products are safe, reliable and of good quality. ISO's standards on road safety, toy safety and secure medical packaging are just a few of those that help make the world a safer place.
Regulators and governments count on ISO standards to help develop better regulation, knowing they have a sound basis thanks to the involvement of globally-established experts.
To find out more about how ISO's 23075 standards touch almost all aspects of daily life, and work for businesses large and small, you can see standards in action. With International Standards on air, water and soil quality, on emissions of gases and radiation, and environmental aspects of products, they protect the health of the planet and people, beyond bringing economic benefits.(iso.org/benefits-of-standards.html/09.03.2020).
ISO International Standards help businesses of any size and sector
reduce costs, increase productivity and access new markets.
For small to medium sized enterprises (SMEs), standards can help to:
Build customer confidence that your products are safe and reliable
Meet regulation requirements, at a lower cost
Reduce costs across all aspects of your business
Gain market access across the world
There is no global agreement on the definition of SMEs, but one thing
virtually every country does agree on is that they are essential for
economic prosperity. Small companies make up
the vast majority of businesses in most countries and employ a significant percentage of the global workforce. Although precise data is unavailable, World Bank research across the world’s economies has estimated that SMEs consistently form around 95% of existing businesses and employ approximately 60% of private-sector workers. They are also believed to contribute about 50% to world gross value add (GVA). In the USA, for example, the Small Business Administration identified more than 28.2 million businesses operating in the country as of March 2014, with about 63% of new jobs being created from small business between 1993 and mid-2013. Of these 28.2 million enterprises, most have “self-employed” status, making up roughly three-quarters of the US’s total business pool.(isofocus_109.pdf/09.03.2020).
-the most popular ISO Standards, including our management system standards.
Here you can discover some of the best-known and most widely-used standards, as well as those that address recently emerged challenges affecting us all.
ISO 9000 FAMILY – QUALITY MANAGEMENT
The ISO 9000 family is the world’s best-known quality management standard for companies and organizations of any size.
french man smelling on tomatoe at food stall in Paris street
ISO 9001:2015 QUALITY MANAGEMENT
ISO 22000 FOOD SAFETY MANAGEMENT
ISO 14000 FAMILY – ENVIRONMENTAL MANAGEMENT
ISO/IEC 17025 TESTING AND CALIBRATION LABORATORIES
ISO 13485 MEDICAL DEVICES
ISO 639 LANGUAGE CODES
ISO 4217 CURRENCY CODES
ISO 26000 SOCIAL RESPONSIBILITY
ISO 31000 RISK MANAGEMENT
ISO 50001 ENERGY MANAGEMENT
ISO/IEC 27001 INFORMATION SECURITY MANAGEMENT
ISO 20121 SUSTAINABLE EVENTS
ISO 45001 OCCUPATIONAL HEALTH AND SAFETY
ISO 37001 ANTI-BRIBERY MANAGEMENT SYSTEMS
ISO 8601 DATE AND TIME FORMAT
ISO 3166 COUNTRY CODES
ISO 13216 ISOFIX CHILD SEATS FOR CARS
A business plan, as defined by Entrepreneur, is a "written document describing the nature of the business, the sales and marketing strategy, and the financial background, including a projected profit and loss statement." However, your business plan can serve several different purposes. (entrepreneur.com/09.03.2020)
Write your business plan
Your business plan is the foundation of your business.
Business plans help you run your business
A good business plan guides you through each stage of starting and managing your business. You’ll use your business plan as a roadmap for how to structure, run, and grow your new business. It’s a way to think through the key elements of your business.
Business plans can help you get funding or bring on new business partners. Investors want to feel confident they’ll see a return on their investment. Your business plan is the tool you’ll use to convince people that working with you — or investing in your company — is a smart choice.
There’s no right or wrong way to write a business plan. What’s important is that your plan meets your needs.(sba.gov/business-guide/plan-your-business/write-your-business-plan/09.03.2020).
1# Company description
Create a company profile.
Mission and vision of your business
2#Description of the service or product
3# Description of process the service or product
Marketing analyzes and SWOT